We offer a stunning collection of 14K and 18K gold-plated jewelry, with base material of stainless steel, brass and copper.

We currently ship our products within the United States. We are expanding our network and soon we will start shipping to other countries as well.

Yes, we offer free shipping on all orders over $75. For orders below $75, standard shipping rates apply. 

Orders are typically processed within 1-2 business days and delivered within 5-7 business days, depending on your location.

Yes, once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange.

Customers in the U.S. can return items within 30 days for a full refund. A $5 return shipping fee applies to orders under $75, while returns are free for orders of $75 or more.

To initiate a return, follow the instructions on Returns page. We will provide you with a return shipping label and further instructions.

If you receive a damaged or defective item, please contact us on hello@laliyo.com within 7 days of receipt. We will arrange for a replacement or refund as quickly as possible.

All our jewelry pieces are crafted with the materials generally considered skin-safe and resistant to tarnishing.

Our jewelry is designed to be non-tarnished, ensuring long-lasting shine and beauty. However, Gold plating may fade over time, depending on usage and care. Please follow Care Instructions to ensure the longevity of your jewelry.

To maintain the beauty of your jewelry, we recommend storing it in the provided cloth pouch when not in use and avoiding exposure to harsh chemicals or excessive moisture. Learn more about care instructions.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Apple Pay is also supported, along with buy now, pay later options through PayPal, Shop Pay, and Affirm. We're working on adding even more flexible payment methods soon.

Sign in using the same email address you used at checkout to view or modify your order, or email us at hello@laliyo.com. We will do our best to accommodate your request, but please note that once an order has been processed, changes may no longer be possible.

You can reach our customer service team via email at hello@laliyo.com. We are here to assist you with any questions or concerns.

To keep your jewelry in pristine condition, store it in the provided cloth pouch or a jewelry box. Avoid exposing it to direct sunlight, moisture, and extreme temperatures.

We recommend removing your jewelry before showering, swimming, or engaging in any activities that involve prolonged exposure to water or chemicals to maintain its quality and shine.

Clean your jewelry with a soft, lint-free cloth. For a deeper clean, use a mild soap and warm water solution, then dry thoroughly. Avoid using harsh chemicals or abrasive materials.

Currently, we do not offer custom or personalized jewelry. However, we are always looking to expand our offerings, so stay tuned for future updates!

While we do not offer custom sizing at this time, our jewelry comes in standard sizes that fit most customers.

If you encounter any issues with your order, please reach out to our customer service team via email at hello@laliyo.com. We are here to assist you with any questions or concerns.

We value your feedback! You can share your thoughts and experiences by contacting our customer service team on hello@laliyo.com.

Currently, we only ship within the United States.

Currently, we operate exclusively online and do not have a physical storefront.

While we cannot guarantee a specific delivery date, we will do our best to accommodate your request. Please contact customer service on hello@laliyo.com with your order details.

We are not responsible for lost or stolen packages. However, if you encounter an issue, please contact us on hello@laliyo.com, and we will assist you in filing a claim with the shipping carrier.

No, currently we do not have a loyalty program where you can earn points on every purchase.

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You can update your account information by logging into your account on our website and navigating to the account settings page.